Getting Help

Contact Information

Distance Education
Email cc_canvasadmin@cerrocoso.edu for general online education information.
Admissions and Records
Contact Admissions and Records to add or drop a course and to confirm your enrollment in a course.
Financial Aid
Contact Financial Aid for help with paying for courses and course materials. Local scholarships are available!
Counseling and Advising
Contact Counseling for help with determining what classes to take when and for assistance in transfering and graduating.

Login Support

Logging in is best done through your portal.

Kern Community College District (KCCD) Students, that is students who are directly enrolled at Cerro Coso Community College or Bakersfield College or Porterville College should click on For KCCD Students below for instructions on logging into Canvas.

Students enrolling in a Cerro Coso course via the California Virtual Campus (CVC) Online Education Initiative Platform should click on For CVC Students below for instructions on logging into Canvas.

Canvas is the learning management system that delivers online courses for California Community Colleges, including Cerro Coso. You will need to access Canvas in order to attend your class.

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for KCCD Students

Register for an Online Class

Watch the videos on How to Register for Classes. Go to InsideCC, click on MyBanWeb, click on Add or Drop Classes. If you need help, contact Counseling. You cannot access Canvas if you are not registered in a course. Canvas is the college's online learning management system used to access your courses, submit assignments, and communicate with instructors.

How to Confirm Your Enrollment

You should receive an email from DistanceEd@CerroCoso.edu sent to your email @email.cerrocoso.edu email address 24 hours after registering. This will be your proof of enrollment. If you do not receive this email, please check Banner Self-Service in InsideCC to see if your course is listed.

Just Enrolled?

Please allow up to one hour for your Canvas access to become active after enrolling in a course.

Don't get dropped on the first day of class!

Read on for more....

Things to Do Before the First Day of Class

Find the Start Date of Your Class

The start date of your class is in your confirmation email. Not all courses start on the same day.
OR
Go to the class schedule on the Cerro Coso website.
Click on the term, then search for the class.
In the results you will find the column for the CRN. The CRN is a five digit number that starts with three, five or seven.
To find the start date for your course, click on the title. In the pop up, click on the important dates to find the start date. Clicking on instructor meeting times will also work. The start date is also listed in the Meeting Times column if you make it wide enough to see that information.
Click on the Course Name to get specific start and end dates as well as drop deadlines for your course.

Detail of Class with Dates

Don't Get Dropped!

Cerro Coso's drop policy says that if you are registered in an online course, you need to log in and access that course by 8:00 p.m. the first day of class.

What you need to do: Log in to Canvas and open each of your online courses.
Deadline: 8:00 p.m. on the first day of class. Access each course by the deadline to meet the attendance requirement.
Why this is important: If you do not access each of your courses by the deadline, you may be dropped from the course for non-attendance.

When You Can Access Your Course

You will not be able to access a course that has not been opened.

By noon on Friday before the course week begins, courses are made available in Canvas.
Confirm availability before the first day. Log in to Canvas and verify each of your courses is available.
Open each course for attendance by 8:00 p.m. on the first day.
Remain enrolled. Complete the first-day attendance requirement to stay in the course.

If you drop, you must officially withdraw through Banner Self-Service. . Not attending class does not automatically remove you from the course.

If you are on the waitlist...

You will not be able to access waitlisted courses until you have been officially enrolled.

You will not be able to access waitlisted courses until you have been officially enrolled.
Being on the waitlist does not guarantee that you will be enrolled in the course. Register early to avoid the waitlist.
Students cannot access the wait listed course in Canvas while on the waitlist.
Monitor your student email for waitlist notifications.
Register or request an Add Code when a seat becomes available.

Check out Inside CC

Before you log in to insideCC, make sure you have set up an Okta account and chosen your security image. This is a one time process. You will not have to do this each time you log in.

Go to the Cerro Coso homepage.
Click on the insideCC link at the top of this page.
Use the single sign on page to log in.

Your username is your complete college email address and your password is the password that you use to access this email account.

If you cannot remember this information, please use the "Need help signing in" link to recover your address or reset password. If you still need additional help logging in, please call the Help Desk at 833-426-8183.

After logging into this page, the insideCC portal will open.

Canvas Card

Bakersfield College students will see insideBC and Porterville College students will see insidePC, But these work the same as insideCC.

The insideCC portal consists of a layout of cards.

Look for the Canvas card with the big, red Canvas logo.

Make Sure Your Browser is up to Date

The technical requirements for Canvas and the tools within Canvas are simple. Canvas only supports the latest two releases of Chrome, Firefox, Edge and Safari. Check your browser and upgrade if necessary.

To update your Chromebook browser, you must also update the Chrome operating system.

The First Day of Class

Don't Get Dropped

Make sure to log in and access each of your classes by 8 p.m. the first day so you don't get dropped.

To log into the Canvas learning management system,

Go to the Cerro Coso homepage.
Click on the insideCC link at the top of this page.
Use the single sign on page to log in.
click on MyCourses or under Tools, click on Canvas
- The MyCourses item links to the All Courses page in Canvas.
- The All Courses page shows you all of the Canvas courses you are currently enrolled in and any future enrollments.
- The All Courses page might also include past courses if they are still considered active.
- If you have future enrollments in Canvas, they will appear at the bottom of this screen, but will not be linked until the course is available, generally on the Friday afternoon before the start date.
- If a course is missing from this page, please confirm your registration in the course. Then report the problem by contacting the KCCD Help Desk. Make sure to include the CRN of the course, the subject, and the number (so ##### STAT C1000). You may also want to send your instructor an email notifying them that you are having this issue.
Enter all of your courses by clicking on each course link.

Course links become active on or after the Friday before class starts.

You must enter each course individually to be recorded as logged in by 8 p.m. the first day of class. Just accessing Canvas and the all courses page does not meet the drop policy requirements.

If you are newly enrolled into a course, it may take up to an hour for your log in to Canvas to become active.

During the Semester

You must also be active in the course to avoid being dropped by your instructor after the first day of class. See Cerro Coso's drop policy on the website for more information.

for CVC Students

Welcome

Welcome to Cerro Coso. Thank you for registering for a Cerro Coso course. Cerro Coso is your teaching college.

Your home college is where you are currently enrolled at the time of registration.

Note on Full Classes and Waitlists

CVC students cannot join waitlists for Cerro Coso courses.
Registration and waitlisting are not available after the first day of class.
If a course is full, please look for an open alternative section directly through the CVC exchange.

Warning About Your Assigned Email

When you enroll in a Cerro Coso course via the CVC Platform, you will be assigned an email address ending in @email.cerrocoso.edu, @email.bakersfieldcollege.edu, or @email.portervillecollege.edu. Your welcome email lists your assigned Username and Student ID # to use for all college-related business.

Activate Your Email Within 30 Days!

Activation Required: KCCD will send a registration activation email to your home college / non-KCCD email address.
30-Day Limit: You must activate your assigned email within 30 days of receiving that email, or it will become inactive (requiring you to contact the KCCD Help Desk).
Why You Need It: Even as a CVC student, you will still need your KCCD account access for digital library materials, course textbooks, or books only available through the college library.
Status Until Activated: This is a placeholder and cannot be used to log in, send/receive email, access Navigate, or access college portals until activated.

Need help activating? Call 833-426-8183.

How to Activate Your KCCD Account

Go to https://uam.kccd.edu (Password Manager).
Enter your email address or Student ID.
In the PIN/Password field, enter your date of birth (MMDDYY) — no dashes or slashes.

Validating Your Email

Once activated, go to www.cerrocoso.edu and click INSIDE CC at the top of the page to confirm you can log in with your new credentials. If you run into trouble, call 833-426-8183.

Don't get dropped on the first day of class!

Read on for more....

Things to Do Before the First Day of Class

Check your new email

Look for a confirmation message from DistanceEd@CerroCoso.edu in your KCCD inbox. It includes your course term, section number (CRN), course code, course name, and course start date.