Getting Help
Contact Information
- Distance Education
Email cc_canvasadmin@cerrocoso.edu for general online education information. - Admissions and Records
Contact Admissions and Records to add or drop a course and to confirm your enrollment in a course. - Financial Aid
Contact Financial Aid for help with paying for courses and course materials. Local scholarships are available! - Counseling and Advising
Contact Counseling for help with determining what classes to take when and for assistance in transfering and graduating.
Technical Support
Login Support
Logging in is best done through your portal. If you experience any difficulty logging into the Inside Portal and accessing Canvas from the portal, contact KCCD Technical Support. They can help you resolve any login and password issues.
Portal Support
Inside Portal
Exchange Portal
Students enrolled in a Cerro Coso course via the California Virtual Campus - Online Education Initiative Platform at cvc.edu, aka the CVC Exchange should use the CVC Exchange Portal to access Cerro Coso's Canvas.
Canvas Support
Canvas only supports the latest two versions of Chrome, Firefox, Edge, and Safari.
If you have any issues within Canvas, the quickest way to get support is to contact Canvas Support.
Canvas by Desktop
Canvas by Mobile
Native Canvas apps support a limited set of features on mobile, but the apps don't cover all Canvas functionality. Please read Limited Support Guidelines for Mobile Browsers for more on the limitations of using Canvas with your phone.
Zoom
Canvas External Tools
Some instructors may be using other tools within Canvas. Support for the most common tools can be found at these links. When in doubt, start with Canvas Support.
Accessibility Tools
Other Software Applications
Additional Contacts
- Admissions and Records
Contact Admissions and Records to add or drop a course and to confirm your enrollment in a course. - Financial Aid
Contact Financial Aid for help with paying for courses and course materials. Local scholarships are available! - Counseling and Advising
Contact Counseling for help with determining what classes to take when and for assistance in transfering and graduating.
