KERN COMMUNITY COLLEGE DISTRICT – CERRO COSO COLLEGE

HCRS C142 COURSE OUTLINE OF RECORD

  1. DISCIPLINE AND COURSE NUMBER:
    HCRS C142
  2. COURSE TITLE:
    Medical Assistant Administrative Externship
  3. SHORT BANWEB TITLE:
    Med. Asst. Adm. Externship
  4. COURSE AUTHOR:
    Hodgins, Annette
  5. COURSE SEATS:
    -
  6. COURSE TERMS:
    70 = Fall
  7. CROSS-LISTED COURSES:
  8. PROPOSAL TYPE:
    CC New Course
  9. START TERM:
    70 = Fall, 2012
  10. C-ID:
  11. CATALOG COURSE DESCRIPTION:
    The Clinical Externship is a practical application of the theory and skills learned in the classroom. The student participates in front office procedures under the direct supervision of the physician and the office manager and the indirect supervision of the classroom instructor.

  12. GRADING METHOD

    Default:
    P = Pass/No Pass
    Optional:
  13. TOTAL UNITS:
    1.5

  14. INSTRUCTIONAL METHODS / UNITS & HOURS:

    Method
    Min Units
    Min Hours
    Lecture
    0
    0
    Lab
    0
    0
    Activity
    0
    0
    Open Entry/Open Exit
    0
    0
    Volunteer Work Experience
    1.5
    90
    Paid Work Experience
    0
    0
    Non Standard
    0
    0
    Non-Standard Hours Justification:

  15. REPEATABILITY

    Type:
    Non-Repeatable Credit
  16. MATERIALS FEE:
    No
  17. CREDIT BY EXAM:
    No
  18. CORE MISSION APPLICABILITY:
    Associate Degree Applicable (AA/AS);Certificate of Achievement (COA);Career Technical Education (CTE)
  19. STAND-ALONE:
    No

  20. PROGRAM APPLICABILITY

    Required:
    HCRS Clinical Medical Assisting- (Certificate of Achievement)
    HCRS Medical Assisting (AS Degree Program)
    Elective:

  21. GENERAL EDUCATION APPLICABILITY

    Local:
    IGETC:
    CSU:
    UC Transfer Course:
    CSU Transfer Course:
    California State University, Stanislaus = HS 195: Medical Assisting Office Internship/Administrative Externship

  22. STUDENT LEARNING OUTCOMES Upon completion of the course, the student will be able to

    1. Demonstrate professional conduct and skills in the medical office setting.
    2. Demonstrate medical front office procedures competently.
    3. Evaluate and demonstrate receptionist responsibilities including answering the telephone; scheduling appointments; locate resources and information for patients; and prepare an inventory of required equipment and supplies.
    4. Demonstrate OSHA Standard Precautions at all times.

  23. REQUISITES

    Prerequisite:

    HCRS C133
    and
    HCRS C134
    and
    HCRS C135
    or
    Corequisite:

    HCRS C133
    and
    HCRS C134
    and
    HCRS C135
    Limitation on Enrollment (e.g. Performance tryout or audition):

  24. DETAILED TOPICAL OUTLINE:

    Lab:

    A. Reception activities

    1. Answer telephone

    2. Transfer telephone

    3. Place phone party on hold

    4. Complete telephone messages

    5. Identify and greet patients

    6. Obtain patient registration and health history information

    7. Obtain “consent” signatures

    8. Schedule in patient and out patient appointments

    9. Maintain appointment book

    10. Maintain safe and clean medical office facility

    11. Process incoming and outgoing mail

    12. Observe purchasing and inventory maintenance procedures

    B. Working with patient files

    1. Employ appropriate filing procedures

    2. Make corrections to files

    3. Correctly document all pertinent information in the patient’s files

    4.  Maintain patient confidentiality

    C. Collection

    1. Assist with handling time-of-visit payments

    2. Process statements correctly

    3. Observe procedures for handling of delinquent accounts

    D. Bookkeeping procedures

    1. Assist with patient ledger card files

    2. Make appropriate journal entries

    3. Check invoices for accuracy

    4. Assist with office booking measures

    E. Insurance procedures

    1. Assist with obtaining all pertinent information

    2. Accurately code diagnosis and procedures using CPT-4 and ICD-9-CM

    3. Collect copayments when applicable

    4. Observe follow-up procedures for unpaid insurance claims

    F. Written communications

    1. Compose and type collection letters

    2. Compose and type general information letters

    3.  Type physician reports

  25. METHODS OF INSTRUCTION--Course instructional methods may include but are not limited to

    1. Discussion;
    2. Job Shadowing;
    3. Laboratory;
    4. Lecture;
    5. Performance;
    6. Problem Solving;
    7. Skills Development and Performance;

  26. OUT OF CLASS ASSIGNMENTS: Out of class assignments may include but are not limited to

    A. Daily front office assignments will vary according to office and type of patient visits. B. Review and discuss receptionist responsibilities, e.g., operating multiple types of telecommunication methods and equipment. C. Discuss the legal and ethical issues related to maintaining a medical record.

  27. METHODS OF EVALUATION: Assessment of student performance may include but is not limited to

    Observation of daily front office assignments which will vary according to office and type of patient visits. Evaluated by the physician and the medical office manager using a completion check list and rubric. Example: making patient appointments, billing insurance, and ICD coding.

  28. TEXTS, READINGS, AND MATERIALS: Instructional materials may include but are not limited to

    Textbooks
    Booth, K.A.. (2011) Administrative Procedures for Medical Assisting Workbook, 4th, McGraw Hill-Higher Education
    Lewis, A.L., Tamparo, C.D., Tatro, B.M.. (2012) Medical Law, Ethics, & Bioethics for the Health Professions, 7th, F.A.Davis
    Fordney. (2012) Insurance Handbook for the Medical Office, 12th, Saunders/Elsevier
    Buck, C. (2011) Step-by-Step Medical Coding 2012 Edition, 1st, Saunders Elsevier
    Manuals
    Periodicals
    Software
    Other
    Office procedural manuals 2. Assigned readings by the Office Manager relating to physician preferences 3. Assigned readings by the Office Manager and instructor related to procedures in the office
  29. METHOD OF DELIVERY:
    Face to face;
  30. MINIMUM QUALIFICATIONS:
    Health Care Ancillaries;

  31. APPROVALS:

    Origination Date
    04/06/2012
    Last Outline Revision
    05/04/2012
    Curriculum Committee Approval
    05/04/2012
    Board of Trustees
    06/14/2012
    State Approval
    UC Approval
    UC Approval Status
    CSU Approval
    70 = Fall 2012
    CSU Approval Status
    Approved
    IGETC Approval
    IGETC Approval Status
    CSU GE Approval
    CSU GE Approval Status