KERN COMMUNITY COLLEGE DISTRICT – CERRO COSO COLLEGE

HCRS C133 COURSE OUTLINE OF RECORD

  1. DISCIPLINE AND COURSE NUMBER:
    HCRS C133
  2. COURSE TITLE:
    Medical Office Procedures
  3. SHORT BANWEB TITLE:
    Medical Office Procedures
  4. COURSE AUTHOR:
    Hodgins, Annette
  5. COURSE SEATS:
    -
  6. COURSE TERMS:
    70 = Fall
  7. CROSS-LISTED COURSES:
  8. PROPOSAL TYPE:
    CC New Course
  9. START TERM:
    70 = Fall, 2012
  10. C-ID:
  11. CATALOG COURSE DESCRIPTION:
    This course enables the student to gain a wide range of skills that may be required in a medical front office which is an area that is constantly changing. It covers basic office procedures, which include receptionist, appointments, scheduling, telephone techniques, interpersonal relations, computer data entry, oral communication, and medico-legal doctrines.

  12. GRADING METHOD

    Default:
    S = Standard Letter Grade
    Optional:
  13. TOTAL UNITS:
    3

  14. INSTRUCTIONAL METHODS / UNITS & HOURS:

    Method
    Min Units
    Min Hours
    Lecture
    3
    54
    Lab
    0
    0
    Activity
    0
    0
    Open Entry/Open Exit
    0
    0
    Volunteer Work Experience
    0
    0
    Paid Work Experience
    0
    0
    Non Standard
    0
    0
    Non-Standard Hours Justification:

  15. REPEATABILITY

    Type:
    Non-Repeatable Credit
  16. MATERIALS FEE:
    No
  17. CREDIT BY EXAM:
    No
  18. CORE MISSION APPLICABILITY:
    Associate Degree Applicable (AA/AS);Certificate of Achievement (COA);CSU Transfer;Career Technical Education (CTE)
  19. STAND-ALONE:
    No

  20. PROGRAM APPLICABILITY

    Required:
    HCRS Administrative Medical Assisting- (Certificate of Achievement)
    HCRS Medical Assisting (AS Degree Program)
    Elective:

  21. GENERAL EDUCATION APPLICABILITY

    Local:
    IGETC:
    CSU:
    UC Transfer Course:
    CSU Transfer Course:
    California State Polytechnic University, Pomona = HRT 275: Medical Assisting Office Procedures
    California State University, Dominguez Hills = HSC 201: Office Technology/Medical Offices

  22. STUDENT LEARNING OUTCOMES Upon completion of the course, the student will be able to

    1. Analyze environmental safety hazards and state techniques used to maintain a safe environment for clients and staff.
    2. Differentiate between administrative (front office)and clinical (back office) roles, responsibilities, and functions.
    3. Discuss verbal and nonverbal communication skills and techniques for the medical office.
    4. Discuss and identify the electronic technologies used as part of the business of a medical office.
    5. Identify systems used in medical office settings for filing, maintaining and utilized medical records.
    6. Differentiate between medical and surgical aseptic techniques.

  23. REQUISITES

    Prerequisite:

    HCRS C150
    and
    HCRS C130
    and
    HCRS C131
    and
    HCRS C132

  24. DETAILED TOPICAL OUTLINE:

    Lecture:

    A.  Public and Interpersonal Relations

    1.      Professional conduct

    2.      Professional appearance

    3.      Working with the public

    4.      Office stress management

    B.  Reception room and greeting patients

    C.  Terminology

    D.  Appointments/Scheduling

    1.      Time management

    2.      Office hours

    3.      Scheduling appointments

    4.      Cancellations/delays

    5.      Scheduling outside appointments for patients

    E.  Telephone Techniques

    1.      Answering calls/inquiries

    2.      Taking messages

    3.      Organizing phone directory

    4.      Emergency calls

    5.      Answering service

    6.      Specialty Call

    a)      Long Distance

    b)      Conference Call

    c)      Skyping

    d)      Other technology

      COMMUNICATION

    A.  Oral Communication

    1. Attitudes
    2. Defense mechanisms
    3. Cultural diversities
    4. Cultural influences
    5. Recognizing discrimination
    6. Sexual harassment
    7. Body language

     B.  Communication Techniques

    1. Patients
    2. Physicians/Providers
    3. Peers
    4. Patient education

    C.  Written Communication

    1. Typing
    2. Transcription and dictation
    3. Letters and correspondence
    4. Types of letters
    5. Composing a letter
    6. Responding to letters
    7. Processing mail
    8. Records
    9. Managing records
    10. Contents of records
    11. Styles and forms of records

    D.  Electronic Health Records (EHR)/Medical Records

    1. Patient histories
    2. Types of Medical Records and Charting systems
    3. Medical abbreviations/symbols

     F.  Filing Systems

    1. Alphabetic
    2. Numeric
    3. Color coding
    4. Organization

  25. METHODS OF INSTRUCTION--Course instructional methods may include but are not limited to

    1. Audiovisual;
    2. Case Study;
    3. Computational Work;
    4. Demonstration;
    5. Discussion;
    6. Lecture;
    7. Outside reading;
    8. Problem Solving;
    9. Skills Development and Performance;

  26. OUT OF CLASS ASSIGNMENTS: Out of class assignments may include but are not limited to

    A. Required Readings: outline chapter prior to lecture. B. Homework Assignments: complete end-of-chapter questions/assignments. C. Five page research paper on an assigned topic such as the past history and current issues affecting the practice of medicine.

  27. METHODS OF EVALUATION: Assessment of student performance may include but is not limited to

    A. The student will demonstrate scenario-based medical front office procedures.
    B. Weekly examinations. Examination may include multiple-choice, true-false, or short answer questions.
    EXAMPLE QUESTION:
    A marketing plan for a physician’s office may include
    A. Radio advertisements
    B. Participation in a health fair
    C. Newsletters
    D. All of the above
    C. Mid-term and Final examinations. Examination may include multiple-choice, true-false, or short answer questions.
    EXAMPLE QUESTION:
    When scheduling patients you should
    A. Approximate how late the patient might be
    B. Allow the patient to determine the length of the appointment
    C. Assume the patient has insurance
    D. Work within an established appointment matrix

  28. TEXTS, READINGS, AND MATERIALS: Instructional materials may include but are not limited to

    Textbooks
    Booth, K.A. . (2011) Administrative Procedures for Medical Assisting Workbook, 4th, McGraw Hill-Higher Education
    Booth, K.A. . (2011) Administrative Procedures for Medical Assisting, 4th, McGraw Hill-Higher Education.
    Manuals
    Periodicals
    Software
    Other
  29. METHOD OF DELIVERY:
    iTV – Interactive video = Face to face course with significant required activities in a distance modality ;Online (purely online no face-to-face contact) ;Face to face;Online course with on ground testing;
  30. MINIMUM QUALIFICATIONS:
    Health Care Ancillaries;

  31. APPROVALS:

    Origination Date
    04/06/2012
    Last Outline Revision
    05/04/2012
    Curriculum Committee Approval
    05/04/2012
    Board of Trustees
    06/14/2012
    State Approval
    UC Approval
    UC Approval Status
    CSU Approval
    70 = Fall 2012
    CSU Approval Status
    Approved
    IGETC Approval
    IGETC Approval Status
    CSU GE Approval
    CSU GE Approval Status