A. Building Career Success with Business Communication
B. The communication process,
a. Listening,
b. Non-verbal communication,
c. Workplace Diversity,
C. The Writing Process
a. Creating Business Messages,
b. The Basics of Business Writing,
D. Writing for Business Messages and Oral Presentations,
a. Analyzing Purpose and Audience,
b. Anticipating the Audience,
c. Adapting to the Audience,
d. Improving Writing Techniques,
e. Researching to Collect Information,
f. Organizing to Show Relationships,
E. Writing Effective Sentences,
a. Improving Writing Techniques,
b. Paragraph Coherence,
c. Composing Drafts,
F. Revising and Proofreading Business Messages,
a. The Process of Revision,
b. Concise Wording,
c. The Process of Proofreading,
d. Edit and Revise Documents,
G. Corresponding At Work ,
a. E-Mail and Memorandums,
b. Applying the Writing Process to Produce Effective E-mail Messages and Memos,
c. Analyzing the Structure of E-Mail Messages and Memos,
d. Using E-Mail Smartly and Safely,
e. Writing Information and Procedure E-Mail Messages and Memos,
f. Writing Request and Reply e-Mail Messages and Memos,
H. Direct Letters and Goodwill Messages,
a. Writing Effective Goodwill Messages,
b. Direct Requests for Information and Action,
c. Direct Claims,
I. Replies to Information Requests,
a. Adjustment Letters,
b. Letters of Recommendation,
J. Writing Winning Goodwill Messages,
K. Persuasive Messages,
a. Persuasive Requests,
b. Sales Letters,
L. Negative Messages,
a. Strategies for Delivering Bad News,
b. Techniques for Delivering Bad News Sensitively,
c. Refusing Routine Requests and Claims,
d. Breaking Bad News to Customers,
e. Breaking Bad News to Employees,
f. Ethics and Indirect Strategy,
g. Reporting Workplace Data
M. Informal Reports,
a. Understanding Report Basics,
b. Guidelines for Developing Informal Reports,
c. Six Kinds of Formal Reports (information, progress, justification, recommendation, feasibility, minutes, and summaries,
N. Proposals and Formal Reports,
a. Understanding Business Proposals,
b. Informal Proposals,
c. Formal Proposals,
d. Preparing to Write Formal Reports,
e. Researching Secondary Data,
f. Organizing and Outlining Data,
g. Illustrating Data,
h. Presenting the Final Report,
O. Developing Speaking And Technology Skills
a. Communicating in Person, In Meetings, By Telephone, and Digitally,
b. Face-to-Face Workplace Communication,
c. Planning and Participating in Productive Business and Professional Meetings,
d. Improving Telephone, Cell Phone, and Voice Mail Skills,
e. Other Digital Communication Tools in the Workplace,
P. Making Effective and Professional Oral Presentations,
a. Getting Ready for an Oral Presentation,
b. Organizing Content for a Powerful Impact,
c. Building Audience Rapport,
d. Planning Visual Aids,
e. Designing Multimedia Presentations,
f. Polishing Delivery,
g. Adapting to International and Cross Cultural Audiences,
Q. Communicating For Employment,
a. The Job Search, Resumes, and Cover Letters,
b. Preparing for Employment,
c. The Persuasive Resume,
d. Optimizing Your Resume for Today’s Technologies,
e. Applying Final Touches,
f. The Persuasive Cover Letter,
R. Employment Interviewing and Follow-Up Messages,
a. Types of Employment Interviews,
b. Before the Interview,
c. The Day of Your Interview,
d. Closing the Interview,
e. Other Employment Letters and Documents,
S. Grammar Mechanics Review And Reinforcement Workshops,
a. Nouns, Possessive Nouns, Pronouns,
b. Verbs and Verb Tense,
c. Verb Agreement (Subject/ Verb), Verb Mood (Indicative/Imperative/Subjunctive), Voice (Active/Passive),
d. Adjectives and Adverbs,
e. Prepositions and Conjunctions,
f. Commas and Semi-colons,
g. Other Punctuation,
h. Capitalization,
i. Number style,